Frequently Asked Questions
What types of plastic and silicone products do you manufacture?
We specialize in custom plastic and silicone components, including industrial parts, consumer goods, medical-grade products, and more tailored to your specifications.
Do you offer OEM and ODM services?
Yes, we provide both OEM and ODM solutions, from mold design and prototyping to mass production.
How experienced is your mold design team?
Our mold design team has over 10 years of experience, ensuring precise, efficient molds that meet complex product requirements.
What is your typical lead time for production?
Depending on product complexity, lead times range from 4 to 8 weeks for new molds and 2 to 4 weeks for repeat orders.
Can you assist with product design or improve my existing design?
Absolutely. Our engineers offer design for manufacturability (DFM) reviews and suggest optimizations to reduce costs and improve quality.
What quality control measures do you have in place?
We follow strict IQC, PQC, and OQC inspections, plus first article approval processes and continuous in-line monitoring to maintain consistent quality.
Are your products compliant with international standards?
Yes, we comply with relevant standards such as ISO 9001, ISO 13485 for medical products, and RoHS for environmental safety.
What materials do you work with?
We work with a wide range of plastics and silicone materials, including food-grade, medical-grade, high-temperature, and engineering-grade options.
Can you provide samples before mass production?
Yes, sample production is standard to verify product specifications and quality before full-scale manufacturing.
How do you handle intellectual property and confidentiality?
We sign NDA agreements and strictly control access to your designs and proprietary information.
What is your minimum order quantity (MOQ)?
MOQ varies by product and mold, but we strive to accommodate smaller trial runs to support your market testing.
Do you offer packaging and labeling services?
Yes, we can customize packaging and labeling based on your branding and logistics needs.
How do you manage production delays or issues?
We maintain transparent communication and proactive problem-solving to minimize delays and ensure timely delivery.
Can you handle large volume production?
Absolutely. Our facility is equipped with multiple injection molding machines capable of handling high-volume orders.
What is your policy on product defects and returns?
We have a strict quality assurance system. In case of defects, we offer replacements or refunds following a thorough investigation.
Do you support custom colors and finishes?
Yes, we offer a wide range of color matching and surface finish options to meet your product design requirements.
What technical support do you provide during production?
Our PE and QE teams work closely with you to address technical questions, optimize processes, and ensure product realization.
How do you ensure environmental compliance?
We follow ISO 14001 standards and implement environmentally friendly manufacturing practices.
Can you help with logistics and shipping?
Yes, we assist with export documentation, customs clearance, and coordinate with your preferred logistics providers.
How do I start a project with your factory?
Simply contact our sales team with your product details or drawings. We’ll guide you through quoting, sampling, and production steps.